Complains Against Govt. Authority? Voice out via Sugam

An online grievance redressal system “Sugam” was inaugurated on 12th May 2012 by Rajasthan Chief Minister-Ashok Gehlot and the Minister of state for public Grievances and Pension- V Narayanswamy in Jaipur. This is an innovative way to lodge complains & objection against the administration of Rajasthan. This portal ( http://sugamrpg.raj.nic.in/) of central Government is developed & designed by National Informatics Centre (NIC). e-Sugam would open the option of filing all complaints related to Departments, Boards, Organizations, Power Companies & Local bodies. In this high tech era, this integrated online grievance system would be a quick & easy way to lodge complains & suggestions. District collectors have to take fast actions on received complaints; every complaint would have to be scanned & resolved. To facilitate the majority of Hindi readers & speakers in Rajasthan, Sugam complaint system has option for both Hindi & English to lodge complains.

Comments

  1. rntkota says

    Like all government programmes it is an eyewash. Even after months have passed and reminders after reminders are lodged and accepted by the site, replies are the usual ” Your complaint has been registered and sent to the concerned authorities” If this was what was intended, why this hulla goolla of opening this site. There is none to monitor the complaint and try to satisfy the complainant.

    This exactly is the attituded that encourages corruption and GIVES ALL THE TEETH
    TO ANNNA’S ANTI
    CORRUPTION COMPAIGN

    Add New Comment
    0 0
  2. says

    the electricity cut off at teh. ghatol distBanswara is not fixed by rseb ajmer division ,the elect cut is should be disclosed.the elect. cut is not proper .the meter change contract is given to untrained people & that people is charging 100Rs per meter chaging.if that amount is not given to contractor than he will not chang for a such a long time & the rseb charge average bill is very high & there is no other solution in this dep.

    Add New Comment
    0 0
  3. says

    ihave filed a rti at panchayat samiti ghatol to vikas adhikari on the date 2-5-2011 but still today i have no response from vikas adhikari ghatol.I mat personaly at their office but the reponse is not proper.the rti is related to free sanctioned well at sona mangari panchayat jagpura tehsil ghatol dist banswara since 2008 to tll today

    Add New Comment
    0 0
  4. shakuntala sachdeva says

    I had applied for passport & File Reference Number : JPR-W290974-11 Dt. 03-05-11 but not received
    & application status is not cleared . what document/information want by passport officer, jaipur. pl. send me latest position. shakuntala sachdeva

    Add New Comment
    0 0
  5. M.C.Harsh says

    Dear Sir,

    The road Behind Olympic Complex Jodhpur and parellel to olympic complex is in worst condion.The cleaning is also very poor .The waste is entering in houses.Gutters are overflowing.Kindly look in to the matter to avoid spread of virals or other dieseases.

    Add New Comment
    0 0
  6. M C Harsh says

    Dear Sir,
    I am a resident of Behind Olympic Complex shyam sadan Jodhpur and found that condition of road parellel to Olympic Complex is very poor.Also cleaning is very poor. on roads.There is no place for collecting house waste as such this create very rubbish position on road and may create virals/diseases in public.Concern authorities are requested to look in to the matter seriously.
    Thanking You
    Yours Faithfully
    M.C.Harsh

    Add New Comment
    0 0
  7. SANGRAM SINGH says

    Respected Sir
    We are from himmat nagar, Devrajgarh Teh.shergarh,jodhpur (RAJ).There is no light from more than two days.
    We are facing many problems without light. We inform to lineman and Aien but there is no response.Please take actions as soon as possible.

    Add New Comment
    0 0
  8. sukhdev nebhnani says

    sir,
    we have purchased house from Rajasthan housing board udaipur in panerio ki madri sec no 07 and presently house no 1-A-12 to 1-A-27 row almost 16 families are resident of colony behind existing houses in west direction strip of land is available som notorious people are warning us they want to encroch strip of land they have given message for vacant the strip of land we all members are ready to pay the reserved prize of land since from past 15-16 years we have pussasion with us honerable chief minister as annoucened from shivir up to 15-feb-2013 kindly allotment of land can be done in this period

    Add New Comment
    1 0
  9. khursheed ali says

    sir namaste, my old complen no. ARPG778 date 24.1.2013 h. nagar nigam ajmer koi karyewahe nahe kar rha h. muje aisa lagta h ki milebhgat kar k karyewahee ko roka ja rha h. apke yha bhi galat jawab d sakte h . Regads khursheed ali

    Add New Comment
    0 0
  10. Vinita Rani says

    R/s sir I have connection of jodhpur Vidyut Vitran Nigal Ltd in suratgarh (1852), my account no is 16070058 and meter no is 5786500 .From last March 2012 our bill of electricity is generated according to average reading, and amount of bill is so higher because of average reading.when i have complaint against this issue then AEN has been told your meter will be changed within a week, more than 1 month has been passed nobody has been came here to change this meter..and when we are contacting them to change the meter then they are ignoring and saying within 1 or 2 days we will do but no action has been taken…Please solve this issue…My contact no is 9509190155

    Add New Comment
    1 0
  11. Sandeep Bhaduri says

    This complaint is regarding the road which is connecting Bahubali Road with the main road. Bahubali colony is located on Manwa Kheda road. As per the plan there is a 40 feet road but a patch of 100 meters is not there which has de-linked Bahubali colony. Adding to this, drains have been left open on the road which has become a den of mosquitoes and snakes. This is causing a nasty smell and can become a main cause of disease. I would request the authority to immediately take action and get the drain constructed as well as completing the 100 meter patch to connect the colony with the main road.
    Thanks.

    Add New Comment
    0 0
  12. Hajari lal dangi says

    Respect sir,
    Shiksh sahayak sidhi bharti me aap shiksha vibhg me karyrat parateacher/shiksha karmi/madarsa parateacher/vidhyarthi mitra/ adhi ko anugarah ank(10/20/30) pradhan kar rahe hai tatha aphi ke vibhag me panch saal se Computer Teacher bhi lage huye hai jinhe keval Rs. 2200 mahine ke hisab se mandey diya jata hai jise hamare parivar ka palan poshan nahi ho pata jo ki is mahangae ke jamane me paryapt nahi hai isliye shri man se nivedan hai ki inhe bhi anugrah ank dekar inke bhavishya ke sath khilwad hone sai bachye
    asha hai ki aap amari prarthana ko dhyan me rakhkar hame bhi berojgar hone se banchyege.
    dhanyawad.

    Add New Comment
    0 0
  13. G.M.Sabir says

    madarsa pera-teachers k liye 1 july2011 ko Rs.3500 ke mandey me Rs.400 ki vrddhi krne ka nirnay liya gaya jo abhi tak lagu nahi hua or 5th charan ke pera-teachers ko bhi abhi tak is ka labh nahi mila or jo pera-teachers prsuti- avkash pr gay unko bhi abhi tak prsuti-avkash ka mandey nahi mila is ke bare me spsti-karan pardan karey

    Add New Comment
    0 0
  14. M S CHAUHAN says

    Just I have received SMS from you indicating that complained No.RVPN379 received at Department of RPG,Jaipur which had been redressed by the Principal Secretary. But , wrong information provided by you because today I had spoken with AEN Pipaliya,Raipur(Pali) he has confirmed that your new meter connection still under process.
    Therefore, you are hereby advised to check up once again and action taken by you may please be intimated to the undersigned.

    M S CHAUHAN
    9726124559

    Add New Comment
    0 0
  15. jiledar khan says

    gram binjari me maszid se bambola gurjar ki dani ke raste par atikraman hai jis me se niklana bahut musikal hai
    pura rasta kichad se bara hai jis se ane jane me bahut proble,s hoti hai atikraman hatakar road banvai jaye.

    Add New Comment
    0 0
  16. om prakash says

    gangapur city , nasiacolony , deen dayal park ke pass rozana kachere ka dher tirahe par fal rahata hai , jo ki aam rasta hai,
    daily nahii uthate hai , please nagar nigam ke karm chario se rozana kachere ka dher tirahe se legane and kachere collection ki alg jagah
    vavastha karave .

    Add New Comment
    0 0
  17. Dr. Jai Singh says

    I made a complaint against JDA vide Registration No. 2012SJDA298. My complaint has been disposed off on the basis of wrong and misleading information furnished by the Deputy Commissioner, Zone-5 of JDA vide his letter No.D-3414 dated 26-6-2013. I have documenty evidenceswith me, collected under RTI Act 2005 from the JDA as well as from the UDH, Govt. of Rajasthan to probe that D.C. Zone-5 has furnished the wrong information to SUGAM but same can not be posted on this site due to bulk of the documents. I want to counter the reply of D.C.Zone-5 to probe that he has furnished the incorrect and misleading information to SUGAM, just to close the matter. Please tell me how these documents may be provided to SUGAM with a small representation, so that facts may be brought on the earth.

    Add New Comment
    0 0
  18. Gyani devi says

    Sugam is very fast & given me fruitful result to me against J.D.A But JDA A rigid brigand & it is Moving to people here & there, but i also aware to my Right i will disclose JDA negligence with testmonys Very soon.

    Add New Comment
    0 0
  19. arvind sharma says

    Executive Engineer

    Chambal Project Division Kota (Raj) Date – 29-06-2013

    We are doing the work at IMTI site Kota in reference of your order no …EE./C.P./AC-II/2011-12/692-95….. Dated 14/02/2012…….the [Renovation of two no office rooms into lecturer hall including furnishing air conditioning false ceiling end audio visual system complete all respect as per design and specification at IMTI KOTA ] work is over in all repect on due time but still we are not getting our final payment and the CP Div. is not responding properly so please chaque it and up date us with current position of payment processing.

    We look forward your earlier reply.

    Thanks

    Herbaa Grnad Son’s

    Arvind Sharma

    Add New Comment
    0 0
    • jesh lodha says

      sumer road mewar orthopedic hospital ke samne gali me c.c road aaj tak nahi bani jo hamri jankari se lagbhag 1sal pahle pass ho chuki hai rat me light bhi nahi rahti hai barsat me rozana durghatna hoti rahti hai so tatkal c.croad or road light ki suvidha karave road me ghadhe hai ya ghadhae me road pata karna muskil hai

      Add New Comment
      0 0
  20. Somdutt Chhangani says

    My self Somdutt chhangani. Living at H.No.195 Sector-16, Chopasni Housing Board Jodhpur Rajasthan. we (all of the 16 sector) have been facing water supply problem since last 2 months we have already told to related officer at Chopasni Housing Board water department but still nobody responding for the same. when we asked for process they giving no response. we still helpless and with out drop of water even the drinking water kindly resolved this problem.

    Add New Comment
    0 0
  21. अशोक मेहता says

    सर, सागवाडा से साबला{डूंगरपुर }रोड पर सामलिया से पादरडी बड़ी के बीच डामर रोड जगह जगह पर बड़े बड़े खड्डे है डामर उखड चूका है ,बरसात में कही वाहन धारी गिर कर चोटिल हो चुके है सर ये सड़क २०१४ तक ठेकेदार को गारंटी पीरिएड में ठीक करनी थी पर …जब संबधित जिमेधर अधिकारी के पास शिकायत की तब पता चला की संबधित ठेकेदार की कॉशन डिपाजिट जब्त कर ली है p.w d.ने ३ साल से टूटे इस रोड की अभी तक सुध नहीं ली है

    Add New Comment
    0 0
  22. अशोक मेहता says

    सर पादरडी बड़ी ,तहसील सागवाडा जिला डूंगरपुर में जब से गाव में बिजली आई …..पूरा गाव में केवल एक डी.पी.{ट्रांसफार्मर }से विद्युत का वितरण हो रहा है ! मेरा घर गाव के एक छोर पर है व् लो voltege की समस्या है टी.वी, फ्रिज ,tube light लो वोल्टेज के कारण अक्सर बंद &ख़राब हो जाते है ….अभी एक ट्रांसफार्मर केवल एक टावर{वोडाफ़ोन} के लिए विभाग ने लगाया …परन्तु आम उपभोक्ता अभी भी इस समस्या से जूझ रहा है कृपया गाव में दूसरा ट्रांसफार्मर की स्वीक्रति प्रदान करे ……अशोक मेहता ९९५०५२७३२७

    Add New Comment
    0 0
  23. says

    Sir, Mere Father govt. sec. school Noolai mai fourth class (chaprasi) the . jinki death 23 july 2009 ko ho chuki hai. mene b e e o sir sunel ke dwara 15 oct 2009 ko nirdharit avdhi me unkie sthan per apply kiya tha lakin mujhe aaj date 05 10 2013 tak bhi anukampa nokri pradan nahin ki gayi hai maine is dauran her munkin koshish ki hai jaise ki c m house and education department bikaner and anya jagaho per gaya parantu naakam raha . shreeman se nivedan hai ki mujhe anukampa nokri pradan karne ki krupa kare. mai aapka abhari rahunga. Mangal Singh sisodia s/o ummed singh sisodia navalpura sunel teh. pirawa dist. jhalawar (Raj.) 326513

    Add New Comment
    0 0
    • says

      Sir, Mere Father govt. sec. school Noolai mai fourth class (chaprasi) the . jinki death 23 july 2009 ko ho chuki hai. mene b e e o sir sunel ke dwara 15 oct 2009 ko nirdharit avdhi me unkie sthan per apply kiya tha lakin mujhe aaj date 05 10 2013 tak bhi anukampa nokri pradan nahin ki gayi hai maine is dauran her munkin koshish ki hai jaise ki c m house and education department bikaner and anya jagaho per gaya parantu naakam raha . shreeman se nivedan hai ki mujhe anukampa nokri pradan karne ki krupa kare. mai aapka abhari rahunga. Mangal Singh sisodia s/o ummed singh sisodia navalpura sunel teh. pirawa dist. jhalawar (Raj.) 326513 mob. 9462932080

      Add New Comment
      1 1
  24. says

    सर,
    विषय – मीटर बदलवाने बाबत
    उपरोक्त विषय के उनुसार श्री मान से निवेदन हैं की हमने उपखंड रेनवाल कार्यालय में (2445)
    कई बार इस समस्या से अवगत करा दिया हैं लेकिन कोई कारवाई नहीं हुई हैं और एक साल से अभी तक
    मीटर नहीं बदला गया हैं श्री मान से निवेदन हैं की आप जल्दी ही इस समस्या का निराकरण कराएँगे
    KATHA NO. – 21060475 उपखण्ड रेनवाल कोड नो. 2445

    Add New Comment
    0 0
  25. piyush says

    मै टीचर्स कॉलोनी केशवपुरा का निवासी हु । मेरे यहा उदय पार्क है इसका निगम द्वारा कोई रख रखाव नही किया जाता । इस पार्क मै आये दिन शादी के प्रोग्राम होते है ।जिससे बहुत शोर होता है । कृप्या कोई उचित उपाय निकाले।
    वार्ड संख्या 13 मै है यह पार्क , निगम कृपया ध्यान दे।

    Add New Comment
    0 0
  26. Bherulal Khatik says

    Dear Sir,

    Subject : Mohalle Me Water Pipe line Dalvane hetu.

    Mera Name Bherulal Khatik Hai. Mei Goraji Kalaji Mandir Ke Piche, Kalalwati, Rajsamand Ka rahne wala hoo. Mei aur mere Mohalla walo ne Date 20-12-2013 Ko District collector Karyalay Me complaint Darj karai, Jiska Grievance No. – 2013Sugam-RAJS 1327 hai. Lekin Abhi tak koi Karyvahi nahi hue. Hum sabhi mohalle wasi Pani Ki samasya se bahut Pareshan hai.

    Sir se Nivedan hai ki is samasya ka Shigra Samadhan karne ki kripa kare.

    Thanks!

    Bhrulal Khatik

    Add New Comment
    1 0
  27. Sanjay says

    Dear sir,
    sub.-Bhukhand patta dilwane hetu.
    mera gav chawandiya (kuchaman) pin no. 341516 hai .hamare gav main ‘prasasan ganvo ke sang’ ko 1 saal pura ho gaya h ,abi tak jin logo ne patta ke liye apply kiya tha unko gram panchayat ne patta jari ni kiya h. is ke liye gram ke sarpanch ko bhut time hamari tarf se bol diya h or likhit me bi de diya gaya h par kuch respons ni mila h .aap se request h ki hamari is samsya jaldi solution kare.
    thanks

    Add New Comment
    1 0
  28. vinod kumar vijay says

    Ward 4
    Diggi Teh. Malpura Dist.
    Tonk ( Rajasthan ) 304504
    22 january 2014
    Sir,
    I want to draw your kind attention on the insanitary conditions on ward no . 4 . Sir there is no road and drains in this area . This is the main road and there is a private school and water box in this area but there is no road and light facility in this area . People can’t walk on foot properly . sometimes school children fall in this dirty water and spoil their clothes and books .we have complained many times to the Gram panchyat , former MLA and sitting MLA . but nobody pay attention on it
    Please look in to the matter and do the needful as early as possible .
    Your faithfully
    Vinod Kumar vijay

    Add New Comment
    1 1
  29. hari singh says

    The problem in our home vidyut, my house far from my village 3 km , our 5 house we submit our files in vidyut office 1 year before , now no any answer
    please help me
    Village nimbo ka talab
    Th. Osiyan
    dis. jodhpur
    Rajasthan
    Pin code 342311
    Contect no 9829799045

    Add New Comment
    0 0
  30. mohd.imran shaikh says

    Repected sir,
    My wife not feeling well before 15 days she want treatment for doctor I and my wife went daily on govt. Dispensery at satyaytan ashram kalemhadev jalmahal kanak ghati jaipur rajasthan but daily doctor not present there nursing workers also free there not doing any work because the problem is ansence of doctor sir i request to u please change doctor in this location

    Add New Comment
    0 0

Add Your Comment - Share your Views